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Privacy Policy

Privacy Policy of TheClothingHub

Introduction

We value the trust you place in us and recognize the importance of secure transactions and information privacy. This Privacy Policy describes how TheClothingHub and its affiliates (collectively "TheClothingHub, we, our, us") collect, use, share, protect, or otherwise process your personal data through our website, (the "Platform"). While you may be able to browse certain sections of the Platform without registering with us, certain activities such as purchasing products require registration. By visiting this Platform, providing your information, or availing any product/service offered on the Platform, you expressly agree to be bound by the terms and conditions of this Privacy Policy, the Terms of Use, and the applicable service/product terms and conditions. If you do not agree, please do not use or access our Platform.

Collection of Information

We collect personal data related to your identity and demographics when you use our Platform, services, or otherwise interact with us. This information includes, but is not limited to:

  • Registration Information: Name, date of birth, address, telephone/mobile number, email ID, and any information shared as proof of identity or address.
  • Sensitive Personal Data: With your consent, we may collect sensitive personal data such as bank account or credit/debit card information, payment instruments, and biometric data (e.g., facial features or physiological information) to provide enhanced features on the Platform.
  • Usage Information: Data regarding your shopping behavior, preferences, browsing history, device information, and location.
  • Loyalty Program Information: If you participate in our loyalty program, we may collect additional details like lifestyle information, demographics, and transaction history.
  • Other Information: We may also collect personal data from other sources, such as surveys, feedback forms, and communication with customer service.

This information is used to personalize your experience on the Platform, improve our services, and offer products most likely to meet your needs. You are not required to provide personal data to browse the Platform, but if you choose to provide it, you are not anonymous to us.

Use of Information

We use the collected personal data for the following purposes:

  • To process your orders, including payment and shipping.
  • To communicate with you about your orders, account, and services, and to provide customer support.
  • To personalize your shopping experience by offering product recommendations and promotions based on your preferences.
  • To resolve disputes, troubleshoot problems, and enforce our Terms of Use.
  • To send marketing communications, including promotional offers, newsletters, and advertisements (with the option to opt-out).
  • To detect and prevent fraud or other illegal activities and ensure the security of our Platform.

We may request access to specific features of your device (e.g., camera, location, and contacts) to enhance your experience and provide better services. You can choose to grant or deny permission, and access to certain features may be limited without your consent.

Sharing of Information

We may share your personal data with third parties under the following circumstances:

  • Affiliates and Partners: We may share your data with our affiliates and business partners to offer products or services, including third-party loyalty programs and payment service providers.
  • Service Providers: We may share information with payment processors, delivery services, and marketing agencies who assist in fulfilling orders, providing services, or conducting marketing campaigns.
  • Legal Requirements: We may disclose your information to government agencies, law enforcement, or other third parties if required by law, such as in response to subpoenas or court orders.
  • Business Transfers: In the event of a merger, acquisition, or reorganization, we may transfer your personal data to the acquiring entity, and that entity will be required to follow this Privacy Policy.

Links to Other Websites

Our Platform may contain links to other websites. Please note that we are not responsible for the privacy practices or content of those external sites. We encourage you to read their privacy policies before providing any personal data.

Security Precautions

We implement reasonable security practices to protect your personal data from unauthorized access, loss, misuse, or disclosure. However, please note that no data transmission over the internet is 100% secure, and while we strive to protect your data, we cannot guarantee complete security.

Choice/Opt-Out

You can opt out of receiving promotional communications by following the unsubscribe link in our emails or by visiting the Help Center on our Platform. You also have the option to withdraw consent for the processing of your personal data by contacting us directly. Please note that certain services may not be available if you withdraw your consent.

Advertisements

We may use third-party advertising companies to serve ads when you visit our Platform. These companies may use information about your visits to our Platform and other websites to display ads that may interest you. You can opt-out of personalized advertising through the settings on your device.

Use of Children’s Information

The Platform is intended for users who can form legally binding contracts. We do not knowingly collect personal data from children under the age of 18. If you believe that we have inadvertently collected data from a child under 18, please contact us immediately, and we will take steps to delete such information.

Data Deletion and Retention

You have the option to delete your account at any time through your Profile and Settings. Upon deletion, you will lose access to your order history, preferences, pending orders, and loyalty program benefits. We may retain your personal data for as long as necessary to comply with legal obligations, resolve disputes, and enforce our agreements. However, we may retain anonymized data for research and analytics purposes.

Your Rights

You have the right to access, rectify, or delete your personal data. You may also withdraw your consent for data processing. You can manage your preferences through the Platform or by contacting us directly. Please note that withdrawing consent may affect your ability to use certain features of the Platform.

Consent

By using our Platform and providing your information, you consent to the collection, use, and processing of your data in accordance with this Privacy Policy.

Changes to this Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices. We will notify you of significant changes by posting an updated version on the Platform or by sending an email. Please review this policy regularly to stay informed about how we protect your personal data.

This Privacy Policy ensures that TheClothingHub is transparent with users regarding the collection and use of their personal data while providing them with necessary rights and control over their information.